In-Person vs Telehealth Documentation Challenges

Documentation challenges exist in both in-person and telehealth visits, but they are not the same.

During in-person visits, clinicians often feel pressure to type while maintaining eye contact and building rapport. This can interrupt the flow of conversation and reduce patient engagement.

Telehealth introduces different challenges. Managing video, audio, and documentation at the same time can be overwhelming. If technology issues arise, documentation often gets pushed to the end of the day.

Documentation tools that work across both settings help reduce these challenges. By capturing conversations and generating draft notes, clinicians can stay focused on the patient regardless of how care is delivered.

Supporting multiple care environments creates a more consistent experience for clinicians and patients alike.