Privacy Policy
1. Who This Policy Applies To
2. What We Collect
We collect information to provide and improve our services. This includes:
Personal Information: Name, email address, contact details, and account credentials.
Session Data: Transcriptions, notes, and other text-based documentation generated by you. (We do not store or retain audio recordings.)
Usage Data: IP address, browser type, device information, session logs, clicks, and activity history.
Support Interactions: Communications with our support or onboarding teams.
3. How We Use Your Information
We use your data to:
Operate and improve the QlipHealth platform.
Deliver core functionality like transcription, session tracking, and template management.
Respond to support requests and account inquiries.
Ensure compliance with HIPAA and other applicable regulations.
Analyze feature usage to improve clinical workflows.
We never sell or use your data to train our AI.
4. HIPAA Compliance & Data Protection
QlipHealth is designed to support clinical documentation within a HIPAA-compliant environment. We implement administrative, technical, and physical safeguards to protect Protected Health Information (PHI).
Our security practices include:
Encryption of data in transit and at rest
Secure data storage
Role-based access controls and permissions
Limited internal access to sensitive information
Ongoing monitoring and regular security reviews
All data is handled with strict confidentiality. Access to user data is restricted to authorized personnel only and is reviewed regularly.
5. No Audio Recordings Stored
QlipHealth does not retain audio recordings.
Audio is processed in real time for transcription and is deleted immediately after the note is generated. This approach minimizes data retention and reduces risk while still enabling accurate documentation.
6. No AI Training on Your Data
Your data is never used to train AI models.
Clinical notes, transcriptions, and session content are processed solely to provide the requested service. Your data remains private, isolated, and under your control at all times.
7. Your Responsibilities
8. Data Retention & Your Control
You maintain full control over your session data and transcriptions.
Through the platform, you may:
Review and edit notes
Export documentation
Archive or permanently delete content at any time
We retain limited usage and support logs only as long as necessary for operational, security, or legal obligations. Upon account closure, we follow a secure data deletion process.
9. Cookies & Tracking Technologies
QlipHealth uses cookies and similar technologies to enhance your experience. This includes:
Essential cookies to maintain session authentication.
Performance cookies to understand platform usage.
Functional cookies to remember your preferences.
You can manage or disable cookies through your browser settings. By continuing to use our services, you consent to our use of cookies as outlined here.
10. Children’s Privacy
11. Disclaimer
While QlipHealth is built to support clinical documentation, it is not a substitute for professional medical advice, diagnosis, or treatment. The platform is a documentation tool only. All clinical decisions must be made by qualified healthcare professionals using their own expertise and judgment.
